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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Connor Rice

September 18, 2024

5  out of  5
rating by Connor Rice
"Mrs. Bonnie Burns and her team, including the wonderful Lisa are an amazing family! Have always been very friendly, and willing to answer any questions you may have. Have been a customer for years and extremely satisfied!!!! Thank you"
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Patrick Perzan

September 14, 2024

5  out of  5
rating by Patrick Perzan
"Pam was great to work with as we transitioned our insurance to North Carolina. In addition to guiding us on our insurance needs, she also provided information about the DMV process for licensing and tags. Thanks Pam!"
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Nicole Mobley-Cooper

September 7, 2024

5  out of  5
rating by Nicole Mobley-Cooper
"Bonnie is the best of the best, highly recommend!"
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James Christensen Jr

August 30, 2024

5  out of  5
rating by James Christensen Jr
"Mrs Bonnie Burns, and her team are always a pleasure to work with! There have been a few instances where, I was buying another vehicle that, I was wanting switched out for an existing vehicle….. and they were very prompt with the request! I have never had to wait for them to get my new vehicle added and declaration of insurance sent over…. So I was back on the road! If you are looking for the best customer service in the business….. look no further than Mrs. Bonnie Burns ( State Farm ) Insurance in Clayton, NC"
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Paul Gilchrist

August 21, 2024

5  out of  5
rating by Paul Gilchrist
"Bonnie took my call today regarding an auto insurance quote. The quote didn't pan out like we wanted, but the fantastic customer service from Bonnie was top-notch. I'll recommend Bonnie to the next person who needs auto-insurance. Thank you."
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Jonathan Roberts

August 19, 2024

5  out of  5
rating by Jonathan Roberts
"You are never just a number with this team. It's like working with an old friend when you call or need assistance. Quick responses, excellent customer service and a very friendly group. They are there when you need them and always happy to help. Thank you for your years a great service."
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Emily Moser

August 13, 2024

5  out of  5
rating by Emily Moser
"Irina was fabulous and helped clear up an issue DMV made with my insurance. Thank you for all of your help!"
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Jacob Shi

August 13, 2024

5  out of  5
rating by Jacob Shi
"Joe is awesome, he made everything very easy and straightforward, very honest and personable!!"
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frances blackmon

July 13, 2024

5  out of  5
rating by frances blackmon
"I've only been with Bonnie Burns State Farm Agency for less than 2 years, but my experience with Bonnie and her staff has been great so far. They do go the extra mile to make sure your experience with them is good, although the rates have gone up significantly, when I called to express my concern about the possibility of not being able to afford my increased monthly payments, Ms. Knucolls, the agent I spoke to when I called, suggested a change to my policy that would decrease my payment until the rates came down again for me. I really appreciated the extra help I received."
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Johnny Wonderful

July 12, 2024

5  out of  5
rating by Johnny Wonderful
"Pam Froehlich Pam Froehlich Pam Froehlich, who is a Sales Rep., for Bonnie Burns - State Farm Insurance Agency located in Clayton, NC. Many of you know the World of Insurance, it is a business, and many are out there! I bundled my Home & Auto with Miss Pam Froehlich because of her personality & character oozing through my mobile device. That was a winner! She is knowledgeable, detailed, and transparent with a warm touch of Southern Charm. It had a personal feeling in the Massive Industry of Insurance. I never once considered State Farm, but after finding Pam Froehlich, I’m a client ! Much gratitude Pam."
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Zach F

July 12, 2024

5  out of  5
rating by Zach F
"Always phenominal service from Bonnie and her team. They're quick, efficient, and help you with whatever you need. Had Joe today when I called in to pay and he was excellent"
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Jorge Ferreira

July 12, 2024

5  out of  5
rating by Jorge Ferreira
"I’ve worked with Bonnie Burns Insurance Agency going on to a year now. The experience has been very positive. Ms. Lisa, you’ve been a great support for me and my family when it comes to insurances. Also, you’re always prompt in professionally responding to our questions and concerns and taking care of any urgent matters. We are extremely satisfied with our overall experience. I recommend this agency to anyone who needs attentive and dedicated insurance professionals!"
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tk aubuchon

July 11, 2024

5  out of  5
rating by tk aubuchon
"Always have a friendly staff when calling on the phone and have been very helpful whenever I had to file a claim. Always transparent and informative."
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private user

July 3, 2024

5  out of  5
rating by private user
"We have been with Bonnie Burns State Farm for about 7 years. She is the best and hires great staff. Another cheaper company tried to get me to go with them, but after talking to her first she explained how their claims work and how they pay out and it was so much better than what they had to offer and you have to be careful that the claims are better than the price you pay. Although, you really can't beat State Farm rates."
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Mike Stone

June 20, 2024

5  out of  5
rating by Mike Stone
"Bonnie and her staff are very professional and have been quick to respond to any policy edits over the years. Highly recommend."
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Anna Bickley

June 17, 2024

5  out of  5
rating by Anna Bickley
"Bonnie is incredibly responsive. She has been consultative when we have questions and just an overall terrific agent. I’ve recommended her to friends and family members as I trust she will take care of those relationships as carefully as she has taken care of our family."
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T Wilson

June 11, 2024

5  out of  5
rating by T Wilson
"Pam was absolutely wonderful! She explained everything thoroughly and gave me suggestions on next steps/discounts. It took no time for me to get covered, and she was so pleasant during our call. I would certainly recommend them for all of your insurance coverage needs."
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Matthew Parrish

June 5, 2024

5  out of  5
rating by Matthew Parrish
"bonnie burns and the ladies in her office have been nothing but kind and awesome to me for at least seven years. Anytime I’ve needed something like roadside assistance or just a general question, they have been there to answer anything I have or if it’s late, they will contact you the very next day to make sure everything‘s OK and to make sure that you’re good to go. I have recommended them to numerous drivers at my job and hopefully to anyone here as well 😎"
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Barbie Frickman

June 3, 2024

5  out of  5
rating by Barbie Frickman
"We love Bonnie Burns State Farm!! We have been with her for gosh almost 15 years as a family and my husband prior. Very knowledgeable and fair pricing. Bonnie has a very generous heart and her remaining staff is very friendly and quick to respond. Thank you for being apart of the Clayton Community!!"
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Angela Benka

May 23, 2024

5  out of  5
rating by Angela Benka
"I have been with Bonnie Burns State Farm in Clayton for years. The staff is always helpful and friendly. I have several types of policies with them, and on Mothers Day I lost one of my diamond earrings. The claim was handled quickly and by the next day, I had access to the funds to replace the earring."
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Steven Wolfe

May 23, 2024

5  out of  5
rating by Steven Wolfe
"Highly Recomend. Always get a quick response when I need assistance with my home or auto policies."
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Thomas Stratton

May 7, 2024

5  out of  5
rating by Thomas Stratton
"I have been using State Farm with Bonnie Burns office for 6 years now and they have been great. Everyone in the office is very friendly and respond quickly to any questions I have about my policies. Pam has been great with assisting me in getting quotes for Homeowner's Insurance as well as sending over the information that is needed for the process. Thank you to everyone in the office for making things easy and very understandable."
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Dreak Davis

May 2, 2024

5  out of  5
rating by Dreak Davis
"If you like exceptional service for any of your insurance needs, I highly recommend Bonnie Burnes and her staff. Professional and courteous is the gold standard I experienced for this office."
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Lori Rattie

April 19, 2024

5  out of  5
rating by Lori Rattie
"I can’t say enough wonderful things about Bonnie and her office staff. They are all so caring and helpful 😊"
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Haley Fuentes

April 16, 2024

5  out of  5
rating by Haley Fuentes
"Edith is such an amazing, compassionate & pleasant human being. Thank you so much for all your help."